Client Services Supervisor
Job Description
The Client Services Supervisor will complete a variety of construction tasks including but not exclusive to managing and completing homeowner warranty requests. This position doesn’t have any supervisory responsibilities.
Job Duties
- Manage and complete homeowner warranty requests
- Meet with homeowners to address their items on the Homeowner walkthrough punch list
- Coordinate and manage completion of Homeowner walkthrough punch list
- Perform tasks on the model maintenance checklist, schedule trades and be responsible for the sub-contractor’s adherence
- Directly inspect each trades work and obtain management approval of their invoicing according to contract payment terms and company policies
- Manage multiple projects simultaneously, resolve problems, meet deadlines and performance objectives and thrive in a fast-paced work environment
- Manage subcontractors in the home and ensure safety on the jobsite
- Carries out employee responsibilities in accordance with the organizations policies and applicable laws
- Ensure all employees and subcontractors are following safety standards and working in a safe manner
Job Experience
- Five plus years’ experience as a Client Services Supervisor or similar background in the residential construction industry
- Strong experience with Microsoft Excel and Outlook
- Experience working in a Warranty department is a plus
- Carpentry, drywall, and paint skills or knowledge is a plus
- Ability to communicate clearly and professionally with homeowners and construction trade workers
- Ability to lift or move objects up to 25 pounds and occasionally lift or move objects up to 50 pounds
- Excellent customer service skills
- Attention to detail
- Strong time management skills
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