Client Services Manager
Job Description
The Client Services Manager will complete a variety of tasks including but not exclusive to managing the Client Services team and home delivery process.
Job Duties
- Oversee the Client Services Department employees and carry out supervisory responsibilities in accordance with the organizations policies and applicable laws
- Ensure a five-star experience for our clients
- Work with other team members to ensure proper expectations and information given to clients is clear, concise, correct and follow Christopher Homes’ philosophy and procedures
- Verifies the client is informed, verbally and in writing, during all phases of pre-construction and construction (i.e. schedule, orientation walks, quality issues, etc.)
- Manage the client services and home delivery process
- Communicate with clients in a timely and professional manner
- Conduct client walk through orientations (delivery and home presentation orientations)
- Compile and delivers warranty documents to clients at predetermined time periods
- Monitor satisfactory completion of walk items, obtain client sign-off of items identified on walk throughs, and ensures items are completed within the expected time frame
- Provide client feedback to the Client Services Director
- Maintain current and accurate records for all client contact and communication
- Performs administrative client services functions, including all client meeting scheduling and communication
- Manage multiple projects simultaneously, resolve problems, meet deadlines and performance objectives and thrive in a fast-paced work environment
- Interact with other office and field team members and departments to advance processes and projects and to ensure work is being completed in a timely manner
Job Experience
- Bachelor’s degree is preferred
- Minimum five years’ experience in a similar management role with a single-family residential homebuilder
- Proficiency with BuildPro
- Solid experience with Microsoft Office Outlook, Excel, and Word
- Strong knowledge of operations with budget formulation
- Ability to manage concurrent projects and competing priorities
- Ability to follow directions to safely utilize all equipment
- Ability to handle situations with the highest level of discretion and confidentiality
- Excellent verbal and written communication skills
- Keen attention to detail with a creative problem-solving approach
- Ability to make decisions and initiate action within established guidelines
- Comfortable working under pressure, handling stressful situations, and acting decisively in a fast-paced environment
- Must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds
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